RETURN POLICY.

For any defective products, please send an email to 18335813874@163.com. for better advice. If your item meets one of the following criteria, please contact us immediately upon receipt.

We will refund or reprint your order for free in the following situations:

– The product itself is defective

– Design Errors: Design errors compared to the information provided on our website

– The following information about the product does not match the order: type, size

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what should you do?

Any refund requests need to be reported to us within 14 days of receipt of the item. Please provide the following information to our support email: 18335813874@163.com

Your order/invoice ID
If you receive a wrong item/damaged item, please send us a photo of the item you received.

Once we have completed the evaluation, refund requests will be processed within 1-3 business days. If our team approves the request, the refund is expected to arrive within 2-3 business days.

return the goods

If you receive an incorrect or defective item, you do not need to return it to us. In this case we always agree to refund you. Expect delivery within 2-3 business days.

Please note: We do not provide refunds, reprints or returns in the following situations:

Your order was not delivered due to factors within your control (i.e. providing an incorrect shipping address, not being at home to receive the shipment, not picking up the package as requested); and
Due to extraordinary circumstances beyond our store's control (i.e. not clearing customs in your country, delays due to natural disasters, "Delivered" showing in tracking system, sent to your email but lost), your order was not service.
This item is as described

Cancel (if applicable)

Customers have 24 hours to request a cancellation after purchase.

Please note that cancellations will be subject to administrative, processing and transaction fees (10% of the total order value).

After this date, production of the product will begin and we will be unable to provide further support.

Refund:

For Paypal accounts: 48 hours.
For credit card accounts: 10-14 business days.
The exact length of time depends on your card-issuing bank.

exchange:

In stock items: 1-5 business days.
Out of stock items: 5-9 business days.

Compensation (points or coupons):

1-2 working days.

repair:

7-14 working days.

communicate

We do not offer size exchanges/returns unless the item is the wrong size due to our fault. For other reasons, such as printing problems, we will solve it for you. Please contact us first and we will guide you through the steps. Please do not return products you purchased to us unless we authorize you to do so.

Late or missing refunds (if applicable)

If you haven't received your refund yet:

– Start by checking your bank account again.

– Then contact your credit card company, it may take some time for your refund to be officially posted.

– Third, contact your bank. There is usually some processing time before a refund is issued.

– Finally, if you have completed everything but still not received your refund, please contact us: 18335813874@163.com